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Fire & EMS Billing

Information about Fire & EMS Billing
How do I obtain a copy of my Ambulance Bill?

Our goal is to help you obtain the information you are looking for in the simplest way we can so that you can focus on healing or caring for your loved one.  The information below should answer most of your questions or connect you with the resources you are looking for.  Of course, if you can't find what you need, please contact us so that we may assist you.

Patient privacy isn't only the law, it is something that we take very seriously.

 

For that reason, we have implemented a process that must be followed in order to obtain a copy of this information.   These steps, while may be considered cumbersome are required to assure that the release of Protected Health Information conforms to our policy and the law.

Attorney's Offices: most commonly request copies of EMS Reports and Billing Statements on your behalf.

  • Attorney may call 888-987-2054 for assistance.  When contacting our representatives, the caller will be greeted with an auto-attendent.  The first set of options presented will not apply for an Attorney.  Please wait a for the first set of prompts to end, there will be a few moments of silence and then a new set of options will be presented.  From that list, please select Option #4 to select Attorney.  This will route the call to the appropriate individuals and allow for efficient handling of these types of requests.  
  • Attorney's may also fax their requests (with all industry standard authorizations) to 614-987-2075.

Patients and Authorized Patient Representatives.

  • Patients may call 888-987-2054 for assistance.  Please have your account number available to enter if you have it.  Your account number should appear on the top right corner of your letter.  If you don't have your account number, that isn't a problem.  Simply remain on the line and our team will assist you.
  • You may update/submit insurance information or make an on-line payment: CLICK HERE
How do I pay my ambulance bill?

Our goal is to help you obtain the information you are looking for in the simplest way we can so that you can focus on healing or caring for your loved one.  The information below should answer most of your questions or connect you with the resources you are looking for.  Of course, if you can't find what you need, please contact us so that we may assist you.

We offer two easy payment options.

  • Check or Money Order payments are accepted by mailing your payment to:

City of Franklin, Division of EMS & Fire
PO Box 645642
Pittsburgh, PA 15264-5254
Visa, MasterCard, Discover and American Express are also accepted:

Please visit our secure bill payment center at https://billpay.intermedix.com/billpay/common/invoiceFrame.jsp

Please Note* Fire & EMS crews are not authorized to accept your payment.  Therefore we DO NOT accept direct payment for ambulance transportation at the City of Franklin Fire Department or any other location.

How do I pay my Fire/Emergency Service bill?

Payments for Fire/Emergency Services (Structure Fires, Motor Vehicle Fires, Motor Vehicle Crashes, Hazardous Material Spills, Releases & Dumping and so on:

Check or Money Order payments are accepted by mailing your payment to:

City of Franklin, Division of Fire & EMS
1 Benjamin Franklin Way
Franklin, Ohio 45005

Ambulance treatment and transport bills are handled separately and payment for those services should not be included.

Please note* Fire & EMS crews are not authorized to accept your payment.  Therefore we DO NOT accept direct payment for ambulance transportation at the City of Franklin Fire Department or any other location.