The Water Division is responsible for providing a safe and dependable supply of drinking water. We work on a daily basis to supply quality water that is safe and poses no health risk.
The Water Division is responsible for the following:
- Repair of Water Main Breaks
- Maintaining over 67 miles of water main (1 inch thru 24 inch)
- Reading 4700 water meters on a monthly basis
- Installation of residential services on City side
- Repair of Fire Hydrants
- Maintenance of 5 high Production Water Wells
- Maintenance of 4 Water Towers
- EPA Compliance of Drinking Water Standards
- Running a 5 MGD Water Treatment Plant / With Iron & Manganese Filtration
For Customers With Water Softeners – Water Hardness is 22 Grains Per Gallon
This program helps protect the environment and safeguards the City’s potable water system for all citizens of Franklin. Backflow refers to the unintentional reversal of flow in a potable water system that may result in contamination or pollution to the system. All Commercial Businesses and Manufacturing are required to provide backflow protection for their incoming water from the City. All Backflow devices must be tested annually and a copy of the test results must be sent to the City Of Franklin Public Works Department, 202 Baxter Dr. Franklin, Ohio 45005, ( 937) 746-5001. You can download the City’s Annual Test and Maintenance Report Form [PDF] here.
A permit and payment of a tap-in fee is required for connection to the City’s water system. Click here to see the City’s Rate & Fee Schedule [PDF].
Water Rate Fees & Billing
If you have questions about your water bill, please visit the Utility Billing Division home page.
The City’s regulations regarding water service are contained in Chapter 911 of the Codified Ordinances.
If you have any questions or concerns please contact Steve Inman, the Water Superintendent, at (937) 746-5001 or at firstname.lastname@example.org. For Water Treatment questions, please contact Chuck Howard, the Water Plant Superintendent, at (937)743-2594 or email@example.com.