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  • Inventing Our Future

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    The City of Franklin is boldly planning to ensure our great City captures the type of growth and economic development that will lead us into the future.

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water towerThe Water Division is responsible for providing a safe and dependable supply of drinking water. We work on a daily basis to supply quality water that is safe and poses no health risk.

The Water Division is responsible for the following:
  • Repair of Water Main Breaks
  • Maintaining over 67 miles of water main (1 inch thru 24 inch)
  • Reading 4700 water meters on a monthly basis
  • Installation of residential services on City side
  • Repair of Fire Hydrants
  • Maintenance of 5 high Production Water Wells
  • Maintenance of 4 Water Towers
  • EPA Compliance of Drinking Water Standards
  • Running a 5 MGD Water Treatment Plant / With Iron & Manganese Filtration
Boil Advisories

For Customers With Water Softeners – Water Hardness is 22 Grains Per Gallon

Backflow Program

This program helps protect the environment and safeguards the City’s potable water system for all citizens of Franklin. Backflow refers to the unintentional reversal of flow in a potable water system that may result in contamination or pollution to the system. All Commercial Businesses and Manufacturing are required to provide backflow protection for their incoming water from the City. All Backflow devices must be tested annually and a copy of the test results must be sent to the City Of Franklin Public Works Department, 202 Baxter Dr. Franklin, Ohio 45005, ( 937) 746-5001. You can download the City’s Annual Test and Maintenance Report Form [PDF] here or fill the form out online by clicking here and searching for the device's serial number. 

Tap-In Fees

A permit and payment of a tap-in fee is required for connection to the City’s water system. Click here to see the City’s Rate & Fee Schedule [PDF].

Water Rate Fees & Billing

The City’s regulations regarding payment of monthly water user fees are contained in Chapter 911 of the Codified Ordinances. You can view the City’s water rates [PDF]  here.

If you have questions about your water bill, please visit the Utility Billing Division home page.

Water Regulations

The City’s regulations regarding water service are contained in Chapter 911 of the Codified Ordinances. 

If you have any questions or concerns please contact Nick Miller, the Assistant Public Works Director at (937) 746-5001 or at nmiller@franklinohio.org. For Water Treatment questions, please contact Chuck Howard, the Water Plant Superintendent, at (937)743-2594 or choward@franklinohio.org.

Water and Sewer Line Service Plans

The City of Franklin has with Service Line Warranties of America (SLWA) to offer protection to city homeowners for the water and sewer service lines that connect their homes to the city ’s systems. Many homeowners are unaware that repairs and replacements to these lines are their responsibility and are not covered by basic homeowners’ insurance or by the city.

Founded in 2003, SLWA has partnered with nearly 700 leading cities and municipalities in the US to provide repair service plans that offer homeowners peace of mind and convenience. SLWA’s program is endorsed by the National League of Cities and the company has an A+ rating with the Better Business Bureau. For questions about this service, or to enroll, please contact SLWA at 866-922-9006 or visit www.slwofa.com

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Document Center

The Document Center provides easy access to public documents. Click on one of the categories below to see related documents or use the search function.

Categories always sorted by seq (sub-categories sorted within each category)
Documents sorted by SEQ in Ascending Order within category

Drinking Water2 documents

  • Hydrological Cycle
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  • WFPOD.Map
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  • Franklin CCR 2022
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  • Franklin CCR 2021 FINAL
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  • Drinking Water Consumer Confidence Report (CCR) 2020
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  • Franklin CCR 2019 Final
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