FAQ
To have service begun in your name, you must apply in person at the Utility Billing Division and you must bring a photo ID with you.
- If you are property owner, you must provide a copy of the deed or settlement statement.
- If you are purchasing the property on land contract, you must provide a copy of the contract plus a $200 deposit.
- If you are a tenant, you must provide a copy of your lease and a $200 deposit.
If you have any unpaid or outstanding utility bills, they must be paid in full before you can start a new service.
The following items are required for new water service in commercial or industrial buildings:
- Certificate of Zoning Compliance issued by the City of Franklin Zoning Official (1105.03)
- Safety Occupancy Permit (1515.01) issued by the City of Franklin Division of Fire & EMS
Please present these items when requesting new water service or for water service to be put in a new name. Our staff will make a copy and return the originals to you. Contact Amber Copenhaver at (937) 993-0842 or acopenhaver@franklinohio.org to apply for the certificate of zoning compliance and safety occupancy permit.
Whether you are transferring service out of your name, into your name, or to a different address, you must apply in person at the Utility Billing Division. Please call Utility Billing at (937) 746-9921, option 2, if you have any questions regarding the transfer of service.
The following items are required to transfer water service in commercial or industrial buildings:
- Certificate of Zoning Compliance issued by the City of Franklin Zoning Official (1105.03)
- Safety Occupancy Permit (1515.01) issued by the City of Franklin Division of Fire & EMS
Please present these items when requesting new water service or for water service to be put in a new name. Our staff will make a copy and return the originals to you.
Contact Amber Copenhaver at (937) 993-0842 or acopenhaver@franklinohio.org to apply for the certificate of zoning compliance and safety occupancy permit.
If your service has been turned off because of nonpayment, the entire past due balance must be paid along with the shut-off fee before service can be restored. Payment must be made by cash, credit card or money order only - we cannot accept checks when paying to have your service restored. ?
Administrative Fee $50.00
In order to have service restored the same day, payment must be received no later than 4:30 p.m. If you make your payment after 4:30 p.m., service may not be restored until the next business day. An adult must be present at the property at the time service is restored.
If you believe you may have a water leak and your meter is inside your home, monitor the meter. Turn off all sources of running water (e.g., dishwasher, washer, etc.) and see if the needle or the numbers on the meter are moving. If all sources of running water are shut off, your meter should not move at all. If there is movement, you can contact the Utility Billing Division to have your water service shut off until a plumber can come make the necessary repairs.
If your meter is located in a meter pit outside of your home, contact the Utility Billing Division and we can assist you with monitoring the meter.
The City bills its customers on a monthly basis for water service, sewer service, trash pick-up, and stormwater utility. The water and sewer services are billed in arrears and the trash pick-up and stormwater utility are billed currently and will be retroactive back to your move-in date.
The water meters are read monthly, you will receive a bill based on an actual use.
If you are a new resident with no usage history, the first two months of the quarter will be billed based on the minimum usage of 0-1000 cubic feet. If there is more than one individual in your household, we recommend that you overpay these estimated bills, as the average usage per person is approximately 1000 cubic feet per quarter. For example, if there are four people in your household, your third actual reading bill could be quite costly depending upon how much water your family uses. If you wish to overpay your bill, please contact the Utility Billing Division at (937) 746-9921 and we will assist you in calculating the payment based on the average consumption of the number of persons in your household.
Please remember that if you water your lawn, it may result in a higher than usual water bill, particularly on the third month’s actual reading bill. If you would like to purchase a separate water tap for a lawn sprinkler system, please contact the Water & Sewer Superintendent, Steve Inman, at the Public Works Department at (937) 746-5001.
According to federal law, Rumpke cannot accept car batteries, tires, combustible materials, hazardous liquids or other hazardous materials. Bulky materials including drywall, concrete, bricks, dirt or rocks are not accepted curbside. Television sets cannot exceed 32-inches for curbside pick-up.
Please do not place trash at the curb in boxes. All boxes should be broken down and bundled.
Please contact Rumpke at 1-800-582-3107 at least 24-hours prior to your scheduled pick-up day to request a large item pick-up at no additional charge.
Any mattress or upholstered furniture that may be contaminated with bedbugs must be encased in disposable plastic for removal.
Appliances containing Freon must have the Freon removed prior to collection and removal certification paperwork is required.
Drums, barrels, small yard and household wastebaskets are not acceptable trash containers. If you use one of these items, it may be assumed to be trash itself and disposed of.
You may purchase your own trash can, or you can rent a 90-gallon wheeled hopper from Rumpke for $1.50 per month. The monthly rental fee will be added to your utility bill, and you can rent as many hoppers as you need. Please contact the Utility Billing Division if you are interested in renting a hopper.